Facebook Messenger bot

Try it out

• Users can interact with Kia's 'Kian' by searching 'Kia Motors America' in the Messenger app
• Kian began as a promotional tool during the 52nd Super Bowl in February 2018 for the new Niro car model
• Since then Kian has expanded to be able to handle any questions on any model that a salesperson would be able to answer
• Other functionality includes:
  • Roadside Assistance
  • Bill payment
  • Store locator
• Impact
  • 115,000 users per week on average
  • 3 times more interactions than the Kia website
• Kian was developed by vendor Octane AI in conjunction with CarLabs and mobile agency Ansible

Sources: Digiday, Chatbots, Ansible

Tags: Other Consumer Brands , Facebook Messenger