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• Capital One launched with SMS to reach the largest user base with the least friction
• Functionality
  • Check balances and recent payments
  • Look up account info (e.g. routing number)
  • Transfer money between accounts
• For more complex tasks, Eno will direct users to the appropriate section of Capital One’s website when possible.

• Available as a “Skill” that customers can add to the Amazon Alexa app
• Functionality includes
  • Check balance
  • Recent transactions
  • Make payment
  • Bill due dates
• Customers can create a “personal key” for additional security: 4 digit number that customers need to speak to receive detailed info
• Built by internal team