Twitter Chatbot
- Access from Twitter “Direct Message” button.
- Provides users with flight status, baggage information and flight deals.
- Redirects to United website for booking.
- Also provides human agents for customer support.
Google Assistant
- Users can check flight status and MileagePlus information.
- Communication with United's Customer Support.
- Provides users with flight status, baggage information and flight deals.
- Redirects to United website for booking.
- Also provides human agents for customer support.
Amazon Alexa
- The United Amazon Alexa skill gives users flight status updates.
- Informs users about what amenities are on their flight and helps manage their MileagePlus account.
- Answers frequently asked questions.
Sources: Travel, BizJournal, The Points Guy
Tags: Travel Casebook, Twitter, Google Assistant, Amazon Alexa