Skype Bot

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• Chatbot enables users to browse various concerts and events

• Allows users to participate in group messages

• Tickets can be purchased and sent as gifts from known Skype contacts

• Answers many FAQs

Facebook Messenger bot

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• Chatbot enables users to browse various concerts and events
• Understands natural language. For example, “What’s going on in New York this weekend?” or “Show me tickets for events tonight under $200”
• Redirects to the StubHub website for payment

Impact

• StubHub’s bots have seen 90,000 people start conversations, exchanging over 320,000 messages in total.

Amazon Alexa Bot

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• The Stubhub Alexa skill enables fans to discover events through voice search
• Understands natural language. For example, "Alexa, ask StubHub what is happening this weekend?"
• Enables user to set personal preferences. In particular, Alexa allows customer to set a home city