Mobile app Chatbot
- Built directly into SMBC's mobile banking app
- This chatbot is a personal teller service where customers can make inquiries via a messaging style interface
- Functionality includes ways to open accounts as well as on initial public offerings, Nippon Individual Savings Accounts, and other issues
- More complex issues get redirected to a customer service agent
- The bot's scope will expand to include share price inquiries and investment trust selection soon
- NTT Group and IPsoft are the vendors