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Web-Based Bot

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  • RBS's 'Luvo', a web-based chat window, will pop up on RBS's website to divert traffic for easily answered questions

  • Luvo's functionality includes:
    • Answers 10 simple queries with plans to expand in the future
    • Designed to free up time for advisors to handle more complex issues
  • Uses IBM Watson’s Conversation tool
  • Developed by vendors LivePerson and Nanorep