Facebook Messenger Chatbot
- Currently ING's 'Lionel' is only an experiment
- Functionality is limited to finding the nearest ATM
Mobile App Chatbot
- ING's 'Inge' is a ‘Siri like’ voice-driven chatbot in the their Mobile Banking app
- The functionality includes:
- Bank statements
- Bill payment
- Stock quotes
- Weather forecasts
- Inge was built in-house by ING