Web-Based Chatbot
- Access from Air New Zealand Help & Contact page
- English only.
- Answers FAQ questions about baggage rules and mileage programs.
- Can handle about 5000 different questions.
Digital Human
- Air New Zealand's 'Sophie' is another alternative to customer service using artificial intelligence.
- Sophie interacts with costumers and answers frequently answered questions.
- Provides information about Air New Zealand's amenities to customers.
- Built by Soul Machines and IBM.
Sources: Air New Zealand, Soul Machines, Idealog, CIO