Facebook Messenger Chatbot
- The chatbot attempts to provide a complete Digital Concierge
- At all 208 Simon Malls, Mills centers and Premium Outlets in North America can access relevant and useful information as they shop
- Store and restaurant information
- Hours of operation
- Special events
- Daily promotions
- List of available amenities
- Impact: The chatbot FAQ solution correctly answers over 60% of all questions asked by shoppers
- Developed by vendor Snaps.io