Facebook Messenger Bot
- The bot was developed as a companion to Michael Kor's new line of smartwatches
- In order to activate the chatbot through Facebook Messenger search Michael Kors in Messenger App
- Through a multiple choice format users can interact with the bot on topics ranging from smartwatch setup, shipping/warranty, or shopping
- Users who are owners of the smartwatch can make shopping purchases in-app with the bot via a linked credit card
Google Assistant Actions
- Users can enable the bot by searching the “Michael Kors Access Smartwatch Chat” via the Google Assistant app
- The bot recommends solutions and redirects users to tutorials for many FAQ if they are struggling to set up the watch
- The bot is also able to give style suggestions that are curated with the help of the user's input
- Michael Kors developed their AI technology in-house
Sources: Wareable, Michael Kors, Digital Trends
Tags: Retail & Fashion, Facebook Messenger, Google Assistant